Content Reviewer

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time
Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Minimum Requirements:
  1. Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
  2. Good communications skills in English and Thai
  3. Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
  4. Experience in an international technical support environment, strong search skills, and ability to approach problems logically
  5. Experience in transaction monitoring and sampling plans
  6. Conducted calibration sessions both internal and external
  7. Excellent analytical and research skills
Other Requirements:
  1. Willing to work in a 24x7 environment
  2. Comfortable working with explicit & sensitive content
  3. Ability to manage critical situations with minimum supervision
  4. Good interpersonal and communication skills
  5. Ability to perform in adverse situations
Detailed Role & Responsibilities:
  1. Ensure meeting daily KPIs and accountable for the success and quality of the process
  2. Ability to learn to work with customer internal tools
  3. Meet the Quality audit sampling & ensure the Quality targets are met
  4. Responsible for auditing content and providing meaningful insights to identify knowledge gaps and training opportunities
  5. Review user-generated and editorial-generated content including text, images, audios, videos
  6. Review sensitive content, sometimes involving graphic or disturbing text/videos/images
  7. Coaching team members based on the audit findings, their performance, and compliance
  8. Responsible for driving new instructions received from the clients across teams
  9. Observe reviewers working on jobs across all queues
  10. Provide inputs/insights for process improvements
  11. Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
  12. Attend internal & external Calibration sessions
  13. Assist on Training need analysis
  14. Assist the TL/TM on bottom quartile management activities
  15. Help improve the defined processes as we create more automation and gather information
  16. Maintain a high degree of confidentiality while meeting strict deadlines
Seniority level

Entry level

Employment type

Contract

Job function

Management

Industries

IT Services and IT Consulting

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