Quality Control Team Lead

7 days ago


Kajang Municipal Council, Malaysia A&W (Malaysia) Sdn Bhd Full time
Job Description

As a Quality Control Team Lead at A&W (Malaysia) Sdn Bhd, you will be responsible for ensuring that our restaurants meet the highest standards of quality and service. You will lead a team of quality control specialists, develop and implement training programs, and maintain a clean and safe working environment.

Key Responsibilities
  • Lead a team of quality control specialists, providing guidance and support to ensure they meet the highest standards of quality and service.
  • Develop and implement training programs to improve staff performance and productivity.
  • Maintain a clean and safe working environment, adhering to all health and safety regulations.
  • Monitor and analyze sales data to identify areas for improvement and implement strategies to increase revenue.
  • Collaborate with other departments to achieve business objectives and promote a positive company culture.
Requirements
  • Minimum 2 years of relevant experience in QSR and in a supervisory role.
  • Fresh graduates are welcome to apply for Manager-in-Training (MIT) role.
  • Computer knowledge in Microsoft Office.
  • Problem solving skills and result oriented.
  • Able to multitask and thrive in a fast-paced environment.
  • Positive attitude and commitment to customer satisfaction.
  • Good communication skills and ability to deal with all levels of people.
  • Mature and shows good leadership skills.
  • Responsible, trustworthy and high integrity.
  • Willing to work on shift rotation, weekends, and public holidays.
  • Min SPM qualification, fresh graduates are welcomed to apply.
  • Friendly & Customer-focused mindset - making every guest feel valued and appreciated.
Benefits

We offer a competitive salary and benefits package, including EPF and SOCSO.

What We Offer

A&W (Malaysia) Sdn Bhd is a dynamic and growing company that offers opportunities for career growth and development. If you are a motivated and talented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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