Support and Solutions Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full time

Job Title: Customer Service Executive

Job Summary: We are seeking an experienced Customer Service Executive to join our team. The successful candidate will be responsible for handling sales information, customer accounts, product issues, and more.

About Us

Global Track is a company that provides smart IoT solutions to help logistic companies streamline and automate their transportation processes. Our vision is to be SEA's most personalized talent ecosystem; elevating human progress by helping careers and companies grow.

Key Responsibilities

  • Process sales information from the sales team and arrangement for installation.
  • Ensure customer user accounts and devices are set up accordingly.
  • Arrange with customers for product and service usage training via onsite.
  • Serve customers by providing product and service information and resolving product and service problems.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up.
  • Report to management on any hardware issues or software bugs detected for further investigation.
  • Recommend potential improvements on products or services to management by collecting customer information, feedback, and analyzing customer needs.
  • Attract potential customers/sales by answering product and service questions and suggesting information about other products and services.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintain customer records by updating account information.
  • Maintain and keep the customer vehicle information database updated.
  • Contribute to team effort by accomplishing related results as needed.

Benefits

  • EPF + SOCSO benefits according to the Labor Act.
  • Complimentary gym access and swimming pool every day after work.
  • A performance management framework designed to empower employees without micromanagement.


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