Retail Operations Manager

5 days ago


Klang Municipal Council, Malaysia Fairwork Full time
Job Description

An integral part of the day-to-day operations of our retail department is managing, coordinating, and developing Store Managers to achieve annual sales budgets and profitability. Working closely with General Managers ensures strategic plans are executed thoroughly.

Main Duties and Responsibilities
  • Assist in achieving monthly and yearly sales targets for all stores.
  • Build effective relationships with retail partners to drive business performance.
  • Maintain thorough knowledge of the retail industry, including competitors, retail partner performance, and consumer trends.
  • Identify opportunities through consumer insights to enhance business outcomes.
  • Provide leadership and direction by maintaining positive customer service and employee relations.
  • Accountable for store operations, ensuring safety and security.
  • Assist with new store setups, including site technical meetings and training of new staff.
  • Oversee performance and resources to ensure sales achievement, customer service, and appropriate staffing.


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