Retail Operations manager
1 week ago
Petaling Jaya, Malaysia | Posted on 03/11/2025
The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency, profitability, and customer satisfaction. This role involves managing area managers and store staff, optimizing sales, ensuring compliance with company policies, and implementing strategies to improve performance.
General Responsibilities:
- Achieve operation objectives
- Driving KPI & profitability
- Work closely with area managers
- Coach sales team in driving the business
- Support store expansion plans
- Business analysis & presentations
- Liaising with key departments for business improvement strategies
- Implement strategic marketing plans
- Regular store visits in the region
- Flexibility to adapt to changes in business operations.
- Leadership and decision-making ability.
- Motivated self-starter, with the ability to work both independently as well as collaboratively with a team-player's mindset.
- Ability to work resourcefully.
- Excellent project management skills with the ability to multi-task.
- Strong written and verbal communication skills.
- Proficiency in analyzing and synthesizing data.
Compensation:
- Travelling allowance
- Incentive based on campaign
- Bonus (subject to performance)
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