Customer Service Expert

4 days ago


Johor Bahru, Johor, Malaysia A&W (Malaysia) Sdn Bhd Full time

Welcome to A&W (Malaysia) Sdn Bhd, where we're passionate about delivering exceptional customer experiences and building a talented team of professionals.

About the Role:

  • This is an exciting opportunity for a Restaurant Manager/ Asst. Restaurant Manager to join our dynamic team, driving business growth and success through innovative marketing strategies and exceptional customer service.
  • The successful candidate will be responsible for leading a team of restaurant staff, implementing sales-driving initiatives, and maintaining high-quality food and beverage products.
  • We're looking for someone with a proven track record of success in QSR industry, exceptional leadership skills, and ability to communicate effectively with diverse stakeholders.

Key Responsibilities:

  • Manage daily restaurant operations, including staff supervision, inventory control, and quality assurance.
  • Develop and implement marketing strategies to enhance brand visibility and drive sales.
  • Maintain high-quality customer service standards, responding promptly to customer feedback and concerns.

Requirements:

  • Bachelor's degree or equivalent in Hospitality Management, Business Administration, or related field; fresh graduates considered.
  • Minimum 2 years of relevant experience in QSR industry, preferably in supervisory role.
  • Computer knowledge in Microsoft Office required.
  • Problem-solving skills, result-oriented, and able to multitask in fast-paced environment.

Benefits:

  • EPF
  • SOCSO


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