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IT Support Specialist Position

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tech Guru Full time

Stable company with a strong employer brand offers a mission-driven, customer-centric work environment.

Job Overview:
  • Troubleshoot hardware, software, and network issues remotely: PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs.

We are a nationwide IT service company delivering CIO-level strategy to accounting firms seeking innovative technology resources and guidance.

We believe in providing our employees with the necessary tools to excel in their roles, including competitive compensation and performance-based bonuses.

This role is ideal for those who thrive in fast-paced environments and can effectively communicate technical information to customers of varying technical knowledge levels.

Responsibilities:
  • Sets up new users and maintains their accounts through administrative control panels.
  • Carefully prepares new computers according to each user's unique environment.
  • Demonstrates patience, humility, and is comfortable working in a rapidly changing environment.
  • Communicates personably and tactfully with customers.
  • Provides direct support via phone, chat, or email and remote management tools.
  • Experience with server and network outages remediation.
Requirements:
  • Near-perfect English speaking skills.
  • 1-2 years of experience in IT / Help Desk.
  • Entry to mid-level experience.
  • Understanding Active Directory and servers concepts.
  • A+ and N+ certifications are preferred.
  • Working knowledge with servers and networking equipment.