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Crisis Intervention Team Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full time
About Intellect

Intellect is a leading provider of helpline and crisis intervention services, dedicated to supporting individuals in need. Our team of experts works tirelessly to deliver exceptional service and make a meaningful difference in people's lives.

Key Responsibilities
  1. Team Leadership and Development
  2. Recruit, train and develop a team of experienced helpline and crisis intervention supervisors.
  3. Foster a positive work environment, promoting collaboration, communication and teamwork among team members.
  4. Implement effective strategies to enhance team performance, productivity and job satisfaction.
  5. Operational Efficiency and Effectiveness
  6. Develop and manage operational systems, processes and procedures to ensure seamless service delivery.
  7. Analyse and interpret data to inform operational decisions, driving continuous improvement and excellence.
  8. Collaborate with stakeholders to achieve business objectives, leveraging expertise and resources as needed.
  9. Crisis Response and Intervention
  10. Develop and implement comprehensive crisis response plans, ensuring prompt and effective intervention.
  11. Provide expert guidance and support to team members during critical situations, maintaining calm and composure under pressure.
  12. Collaborate with relevant authorities and stakeholders to ensure coordination and cooperation during crisis situations.