Retail Business Development Lead

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Love Full time

Welcome to Love, Bonito, where we are passionate about empowering the everyday Asian woman and inspiring self-confidence. As a Retail Manager, you will play a crucial role in driving our retail operations and expansion, leading our retail team to deliver exceptional customer service and experience.

Main Objectives
  • Lead the retail team, including area managers and store managers, by providing clear job descriptions and KPIs and aiding them in achieving their goals.
  • Develop an end-to-end employee experience for the retail team to improve retention rates from hiring to evaluation.
  • Hire and train team members to bring LB core values to life, ensuring all retail teams embody the brand and its vision.
  • Identify areas for improvement and seek to constantly enhance policies, operational procedures, and internal processes.
  • Conduct store visits to spot training gaps, evaluate the effectiveness of recent training, and build strong relationships with store teams.
  • Projects include initiatives for customer loyalty, marketing plans, and projects related to leveraging our current retail presence.
  • Be the key person in liaising with cross-department functions to ensure day-to-day operations.
  • Create a strategic plan for LB retail expansion to address new customer and revenue growth opportunities, including planning and budget management, and leveraging financial and smart business decisions.
  • Conduct market research and negotiate with landlords for offers.


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