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APAC Shared Services Coordinator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Full time

Job Overview

The APAC Operations team has a pivotal role to drive operational efficiency, consistency, standardisation, and enhance service excellence across the APAC region. As an APAC Shared Services Coordinator, you will contribute to the establishment of a Shared Services Operation in Malaysia.

Your primary responsibility will be to develop and implement strategies that improve operational efficiency, ensuring seamless integration with existing processes. You will also provide guidance and support to team members to achieve operational excellence.

Key Responsibilities

  • Develop and implement strategies to improve operational efficiency and consistency across the APAC region.
  • Manage the operational excellence framework to ensure efficient delivery of the Firm's goals and Client service.
  • Collaborate with Senior Associates and Lawyers to ensure Clients' immigration needs are managed with utmost importance.
  • Provide guidance and support to team members to achieve operational excellence.
  • Identify and resolve problems proactively, escalating them to give maximum Clients' experience.
  • Deliver high-quality work products in a timely fashion and effectively manage time relative to individual, Firm, and Clients' needs.

Benefits

  • Competitive salary package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.