Service Leader

6 hours ago


George Town, Penang, Malaysia Shangri-La Group Full time
Shangri-La Rasa Sayang, Penang is a premier deluxe resort that embodies the essence of gracious Malaysian hospitality. As a leader in the industry, we are seeking a highly skilled and experienced Service Leader - Safety & Security to join our team.

**Job Summary:**
We are looking for a seasoned professional to oversee the implementation and observation of all security and safety policies within the hotel premises. The ideal candidate will have a strong background in security management, excellent communication skills, and the ability to work independently.

**Key Responsibilities:**
* Supervise security staff and contracted security personnel to ensure the effective implementation of security and safety policies
* Conduct regular patrols and access control checks to maintain a secure environment
* Respond to emergency situations in accordance with standard safety procedures
* Maintain a high level of professionalism and efficiency in all interactions with guests, visitors, and colleagues

**Requirements:**
* Diploma or certificate in Security Management or a related field
* Minimum 2 years of experience in the hotel or security industry, with at least 1 year of supervisory experience
* Strong knowledge of security access control systems, alarm monitoring systems, and CCTV systems
* Excellent interpersonal and communication skills
* Good command of spoken English and Malay
* Ability to work independently and assess risks
* Friendly, helpful, and trustworthy leader with a natural ability to anticipate guest needs
* Willingness to commit to shift duty

**Note:**
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered for this position.

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