Senior Product Owner Agency Technology

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Malaysia Full time
About the Role

AIA Malaysia is looking for a Senior Product Owner Agency Technology to oversee the operations and strategic direction of our agency application.

  • The ideal candidate will have a proven track record in digitalisation in a fast-paced, high-demand, performance delivery environment.

Responsibilities:

Drive strategic discussions on LMS and ALPA with business users to conduct Discovery Workshops, gather requirements, create User Stories, and plan Product backlogs.

Create detailed documentation, including business requirement documents, user stories, and process flows.

Implement and adhere to SDLC processes in close collaboration with Tech, PMO, and Solutions teams.

Understand key agency metrics to identify potential pain points/ opportunities for targeted intervention / improvement for the app and platform.

Conduct gap analysis and recommend solutions that aligns with business goals.

Work with UI/UX designers, developers, and product owners to design user-friendly solutions.

Support change management team with guides, enquiries support to agency helpdesk channel (when required).

Ensure 100% stability and 100% availability of ALPA and iPOS which are essential to business continuity.



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