Regional CRM Solutions Architect

7 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time

Grab is a leading superapp in Southeast Asia, offering a wide range of services from food delivery to financial management and transportation. Our purpose-driven culture emphasizes the importance of technology and innovation in driving our mission forward.

Job Overview

We are seeking a Regional CRM Manager (Dynamics 365) to join our team dedicated to optimizing customer relationship management through Microsoft Dynamics 365. The ideal candidate will have a strong background in software-related customer service and contact center operations with experience in cloud implementations.

The successful candidate will lead workshops and consultative engagements with business stakeholders to understand and address their functional requirements and challenges. They will also be responsible for developing and implementing customized solutions on the Microsoft Dynamics 365 CRM platform, ensuring adherence to best practices.

The critical tasks you will perform include:

  1. Leveraging your expertise to design and implement CRM solutions tailored to our business needs.
  2. Collaborating with technical teams and stakeholders to solve integration issues and provide tailored technical solutions.
  3. Mentoring team members and providing technical guidance on CRM customization and configuration.

To succeed in this role, you will need a solid understanding of CRM data structures and architecture, as well as experience using Power BI and low-code tools like the Power Platform. You will also be expected to focus on data-driven decision-making and manage successful outcomes with third-party vendors.

We offer a comprehensive benefits package, including Term Life Insurance, Medical Insurance, and a Grabber Assistance Programme to support your well-being. Join us in building an inclusive and equitable workplace that provides equal opportunity for growth and performance.



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