iConnect CRM Manager

3 days ago


Petaling Jaya, Selangor, Malaysia Merck Gruppe Full time

Join Our Dynamic Team and Drive Business Results

MERCK GRUPPE is a global leader in science and technology, dedicated to transforming lives through innovative solutions in Healthcare, Life Science, and Electronics. As a SFE Associate, you will join the Commercial Excellence Team, working closely with global colleagues to optimize customer engagement and sales effectiveness.

This exciting role requires a strong understanding of CRM platforms (Salesforce) and proficiency in using data analysis tools like Power BI and Excel to extract actionable insights and trends. You will also identify opportunities for process enhancements in customer engagement and sales enablement, driving efficiency and effectiveness within the team.

Your Key Responsibilities

  • iConnect CRM Implementation: Implement and optimize the iConnect CRM system to enhance customer interactions and data management.
  • Territory Alignment: Ensure effective territory alignment to maximize sales opportunities and drive customer satisfaction.
  • Incentive & Awards Management: Develop, calculate, obtain approval, and disburse incentives and awards to the sales teams.
  • Sales Force Effectiveness (SFE): Monitor and enhance sales force effectiveness through targeted strategies and performance metrics.
  • Segmentation & Targeting (S&T): Support commercial teams in conducting segmentation and targeting analysis and exercises.
  • Management of Sales Targets: Oversee the management of sales targets, ensuring alignment with overall business objectives.
  • Sales Retagging & External Platform Support & Maintenance: Manage sales retagging processes and provide support for external platforms such as EzRX and EzApproval.
  • Curation of Training Materials: Develop and curate training materials related to enhancements to iConnect, ensuring the sales teams are well-equipped with the necessary knowledge.
  • Continuous Improvement: Identify opportunities for process enhancements in customer engagement and sales enablement, driving efficiency and effectiveness within the team.
  • Cross-Functional Partnerships: Build strong cross-functional relationships to facilitate the exchange of valuable insights and actively participate in initiatives that drive customer excellence.
  • Personal and Professional Growth: Demonstrate a commitment to personal and professional development by staying informed of industry trends, emerging technologies, and best practices.


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