Senior Credit Portfolio Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

At American Express, we're committed to providing an exceptional customer experience. As a key member of our team, you'll play a critical role in ensuring that our corporate clients receive the highest level of service.

Job Summary

We're seeking a highly skilled and motivated individual to join our team as a Corporate Credit Card Member Specialist. In this role, you'll be responsible for contacting clients with overdue accounts to secure settlement and conducting preventive work to avoid future overdrafts.

Key Responsibilities

  1. Handle inbound and outbound calls and emails from corporate clients with credit cases.
  2. Negotiate with card members/client companies to determine the best course of action and gain agreement for short- and long-term solutions.
  3. Provide excellent customer service and ensure timely resolution of client issues.

Requirements

  • Minimum 1-3 years call center experience with a focus on credit/risk management.
  • Excellent analytical and problem-solving skills.
  • Strong communication and negotiation skills.
  • Fluency in English (written and verbal).


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