Senior Credit Portfolio Manager
2 days ago
At American Express, we're committed to providing an exceptional customer experience. As a key member of our team, you'll play a critical role in ensuring that our corporate clients receive the highest level of service.
Job Summary
We're seeking a highly skilled and motivated individual to join our team as a Corporate Credit Card Member Specialist. In this role, you'll be responsible for contacting clients with overdue accounts to secure settlement and conducting preventive work to avoid future overdrafts.
Key Responsibilities
- Handle inbound and outbound calls and emails from corporate clients with credit cases.
- Negotiate with card members/client companies to determine the best course of action and gain agreement for short- and long-term solutions.
- Provide excellent customer service and ensure timely resolution of client issues.
Requirements
- Minimum 1-3 years call center experience with a focus on credit/risk management.
- Excellent analytical and problem-solving skills.
- Strong communication and negotiation skills.
- Fluency in English (written and verbal).
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