Customer Service Manager
2 weeks ago
A key role in the AFFIN Group, this position focuses on delivering exceptional customer experiences and ensuring seamless branch operations.
Key Responsibilities:
• Manage daily branch activities to meet regulatory requirements and company standards.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with team members to achieve business targets and improve operational efficiency.
• Foster a positive work environment by promoting employee development and well-being.
Operational Excellence:
• Drive process improvements to reduce costs and increase productivity.
• Ensure accurate record-keeping and reporting to maintain transparency and accountability.
• Develop and implement procedures to mitigate risks and ensure compliance with regulatory requirements.
• Coordinate with internal stakeholders to resolve issues and address customer concerns.
Customer Focus:
• Provide personalized support to customers, addressing their needs and resolving issues promptly.
• Analyze customer feedback to identify areas for improvement and implement changes accordingly.
• Collaborate with colleagues to develop and deliver training programs that enhance customer service skills.
• Promote a culture of excellence by encouraging teamwork and recognizing individual contributions.
Learning & Development:
• Participate in ongoing training and professional development opportunities to stay updated on industry trends and best practices.
• Share knowledge and expertise with colleagues to foster a collaborative and supportive work environment.
• Contribute to special projects and initiatives that drive business growth and innovation.
• Embody the AFFIN Group's values and mission in all interactions and decisions.
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Customer Service Manager
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