Restaurant Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Food Republic Full time
Branch Manager / Assistant Branch Manager Job Description

This role is for a seasoned professional to oversee the daily operations of our non-halal food court in Pavilion Bukit Bintang. The ideal candidate will have excellent leadership skills, be able to motivate and manage a diverse team, and possess strong problem-solving skills with a customer-oriented mindset.

The successful applicant will be responsible for the overall management and operation of the outlet, ensuring smooth day-to-day operations, efficient financial control, and effective sales performance. Key responsibilities include:

  • Financial Performance Management: Oversee the outlet's costs, profits, and losses, ensuring effective financial control and adherence to budget targets.
  • Sales Target Development: Set sales targets for stalls and mini restaurants, develop strategies to meet these targets, and monitor sales performance.
  • Cost Control Implementation: Implement and enforce cost control measures to maximize profitability and reduce wastage.
  • Tenant Sourcing & Stall Setup: Manage the sourcing of new tenants for the food court and coordinate the setup of new stalls, ensuring smooth operations from the start.
  • Customer Support: Act as a point of contact for customers, providing prompt assistance for requests and queries.
  • Operational Audits: Conduct routine hygiene checks and inventory audits to maintain cleanliness, safety, and efficient operations.
  • Aesthetic Maintenance: Maintain high standards of the outlet's overall aesthetics, including food and stall displays, ensuring an appealing environment for customers.
  • Reporting: Prepare daily and monthly operational reports, analyzing performance and identifying areas for improvement.
Job Requirements
  • Language Skills: Proficiency in both Mandarin and English is essential for communication with tenants, suppliers, and customers.
  • Experience: At least 5 years of relevant experience in retail, food & beverage, or operations management, preferably in a food court or similar environment.
  • Leadership Skills: Strong managerial and leadership skills with the ability to motivate and manage a diverse team.
  • Financial Acumen: Experience in managing budgets, sales targets, and cost control.
  • Customer Focused: Strong problem-solving skills with a customer-oriented mindset.


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