Payment Security Specialist for Customer Success

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia MasterCard Full time
About the Company

We're a global technology company that makes payments safe, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Our teams work together to develop and deliver innovative solutions that meet the evolving needs of our customers and society.

About the Role

This is an exciting opportunity to join our team as a Regional Customer Success Senior Specialist for threat intelligence products. As a member of our team, you will play a critical role in supporting the development and delivery of cybersecurity and payment fraud intelligence within your region. This role involves managing threat intelligence solution utilization, overseeing regional revenue and risk management, and coordinating product launches. You will also engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.

Your Key Responsibilities:

* Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
* Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
* Articulate key performance indicators related to cost, performance, and optimization and the insights associated with them
* Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
* Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner

You'll Be Successful If:

* You have experience working with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
* You can leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products
* You identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
* You can analyze customer metrics and leverage data to drive customer success initiatives that contribute to mutual profitability and growth

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