Customer Service Professional

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

We are seeking a dedicated and empathetic Customer Service Representative to join our organization. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers.

Key Responsibilities:
  • Engage with customers via various channels to provide assistance, answer questions, and resolve issues.
  • Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
  • Maintain a deep understanding of our products and services to provide accurate information and recommendations.
  • Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
  • Gather customer feedback and insights to help improve our products, services, and overall customer experience.
Qualifications:
  • Previous experience in customer service or a related field is a plus.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • A friendly and approachable demeanor, with the ability to build rapport with customers and team members.


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