Business Retention Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

We are seeking a talented Business Retention Manager to join our team at Prudential Hong Kong Limited. As a key member of our business retention team, you will play a critical role in ensuring the success of our conservation efforts.

Key responsibilities include:

  • Providing timely data and insights to support vendor performance monitoring and improvement
  • Achieving and exceeding set outbound conservation success rates
  • Managing quality assurance processes for external service providers
  • Analysing and improving gaps to enhance retention initiatives

In this role, you will have the opportunity to work with a variety of stakeholders, including vendors and internal teams, to drive business results. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

Bachelor's degree in any discipline required. Minimum 3 years of experience in customer services field, particularly in financial services industry an advantage.


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