Customer Retention Lead
7 days ago
We empower businesses to maximize their e-commerce potential through our suite of SaaS products.
Our values are centered around innovation, customer satisfaction, and collaboration.
We have a proven track record of working with leading brands, distributors, retailers, and logistics enterprises.
The Role: Customer Retention LeadThis role will be based in Malaysia but will also be responsible for managing Singapore accounts, requiring travel to Singapore as needed.
Key Responsibilities:- Customer Retention: Develop and maintain strong relationships with key customers to drive business growth.
- Retention Strategies: Collaborate with internal teams to develop and execute retention strategies to drive business growth.
- Customer Satisfaction: Focus on delivering exceptional customer satisfaction to drive business growth.
- Strong customer relationship management skills with experience driving business growth.
- Excellent written and verbal communication skills in English.
- Prior experience in eCommerce, SaaS, or IT project management.
- Analytical mindset with problem-solving abilities and a bias for decision-making.
- Competitive salary package with commission-based incentives.
- Flexible work hours and a strong work-life balance.
- Exciting learning opportunities and clear career growth paths.
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