SAP CRM Implementation and Support Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

Krisvconsulting Services Pte Ltd is looking for a skilled SAP CRM Consultant to lead our project.

The successful candidate will design, implement, customize, and support SAP CRM solutions that meet business needs and improve customer relationship management processes.

  • Analyze business needs and create effective SAP CRM solutions, enhancing business processes and productivity.
  • Configure and customize SAP CRM modules, such as Sales, Service, and Marketing, to optimize performance and efficiency.
  • Lead end-to-end SAP CRM implementation projects, ensuring seamless integration with other systems and smooth system upgrades and enhancements.
  • Provide technical and functional expertise to integrate SAP CRM with other SAP and non-SAP systems, ensuring data consistency and accuracy.
  • Support users through training, troubleshooting, and resolving system issues, improving user adoption and satisfaction.
  • Create and maintain project documentation, including functional and technical specifications, to ensure knowledge sharing and process improvement.
  • Collaborate with cross-functional teams to ensure seamless SAP CRM process flows, fostering a culture of innovation and excellence.
  • Monitor system performance and implement optimization measures, driving business growth and revenue enhancement.

Requirements:

  • 5-8+ years of experience in SAP CRM implementation and support, with a proven track record of success.
  • Expertise in configuring SAP CRM modules (Sales, Service, Marketing), with a deep understanding of SAP CRM architecture and integration with ECC/ERP systems.
  • Strong analytical and problem-solving skills, with the ability to analyze complex business problems and develop creative solutions.
  • Excellent communication and collaboration skills, with the ability to work effectively with diverse teams and stakeholders.
  • SAP CRM certification is highly desirable, demonstrating expertise and commitment to the field.


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