Mortgage Support Specialist

2 weeks ago


Johor Bahru, Johor, Malaysia AFFIN Group Full time

AFFIN Group is a leading financial services provider, dedicated to helping individuals create their future with our mortgage solutions.

Role Overview

The Sales Support role at AFFIN Group is responsible for providing administrative support to the sales team, ensuring smooth loan processing and disbursement. The ideal candidate will possess excellent interpersonal skills, proficiency in Microsoft Office, and experience working in a similar role in a financial institution.

Key Responsibilities:

  1. Assist in loan documentation handling, from pre-submission to post-acceptance cases.
  2. Monitor and track pre-disbursement cases, working closely with FCAD, solicitors, and sales teams to ensure timely disbursement.
  3. Handle solicitor-related tasks, including letter instruction issuance, safe custody of letter offers, yearly professional indemnity renewal, and file registration/record keeping.
  4. Ensure secure delivery and tracking of pre- and post-courier items within the hub.
  5. Manage OPEX and CAPEX within the hub, including utility, courier, and other expenses.
  6. Maintain office upkeep and safety/security requirements, including cleaning, water dispenser maintenance, air conditioner servicing, and alarm testing.
  7. Assist in sales-related reporting preparation and compilation as required from hub and HQ levels.
  8. Support regional sales directors and sales managers in core product and non-core sales activities management as needed.
  9. Resolve walk-in customer inquiries and general requests.

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