Service Management Technical Lead

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Teknowiz Full time
Job Summary:

Teknowiz is seeking a highly skilled Service Management Technical Lead to oversee the day-to-day IT operations.

The successful candidate will have a strong background in IT operations, distributed systems, cloud, and excellent leadership skills.

Key Responsibilities:

  1. Incident Management
  • Develop and manage the incident management process to ensure timely resolution of incidents.
  • Coordinate the response to major incidents, ensuring effective communication and resolution.
  • Maintain an incident log and perform post-incident reviews to identify areas for improvement.
Problem Management
  • Identify and analyze recurring issues to determine root causes and implement solutions.
  • Maintain a problem management database and track the status of problem resolutions.
  • Work proactively to prevent incidents by addressing root causes and implementing preventive measures.


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