Retail Store Operations Manager

4 days ago


Johor Bahru, Johor, Malaysia Frasers Group Full time

**Company Overview**

Sports Direct Malaysia is a leading sports retailer in the country, operating 34 retail stores and managing an e-commerce site. We offer over 70 authentic global sports brands, providing customers with the widest variety of choice and value.

The company employs over 1000 staff, with a focus on expanding rapidly across Asia in the coming years. Our new generation of stores aims to enhance the customer experience through a modern spacious environment and unique zoning by key sports categories.

Job Description

We are seeking an Assistant Shop Manager to assist the Shop Manager in overall operations and performance of the shop. Responsibilities include managing staff, stock, sales, service, and system-related matters.

Key Responsibilities:

  • Assist to lead, train, motivate, and manage outlet team in delivering best services in all departments.
  • Ensure all team members observe and practice company's policies and rules & regulations.
  • Lead and work with the team to achieve monthly sales target of the shop.
  • Monitor stock delivery and processing.
  • Manage and monitor product display arrangement as VM guideline assigned by Shop Manager.
  • Conduct daily morning briefing and provide products knowledge training/info and updates of policies.
  • Manage and supervise all team members in the shop and attend to customer enquiries.
  • Handle overall shop operations and ensure consistency in the standard of retail operations in the absence of the Shop Manager.
  • Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
  • Assist in stock take (routine, ad-hoc & annual) as and when required.
  • Work together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
  • Have daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people-related matters are tackled.
  • Review and appraise staff performance to identify talents and retain staff.
  • Assist to ensure accurate tills report and cash collection.
  • Implement/execute sales & promotion plans as and when required.
  • Support Shop Manager to act on suspicious activities within the premises.

Qualifications and Requirements:

  • At least a Certificate/Diploma in Retail Management or relevant discipline.
  • At least 2 years working experiences at supervisory level in reputable retail companies at similar size.
  • Possession of passion and knowledge in sports is an advantage.
  • Proven team leadership and management skills.
  • Good analytic, problem-solving, and decision-making skills.
  • Good customer service, communication, and interpersonal skills.
  • Willingness to work long hours, weekends, public holidays, and shift duty.
  • Open for relocation.


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