Team Manager
5 days ago
Welcome to Zeal Group, an award-winning FinTech organisation offering innovative solutions to various industries. As a CS Team Lead, you will play a crucial role in ensuring that our customers receive top-notch service. With a global presence spanning multiple continents, we strive to create a seamless experience for our clients.
As a Team Manager - Customer Experience, your key responsibilities will include:
- Leading and supervising a team of customer service representatives.
- Providing guidance, coaching, and support to ensure the team meets performance goals.
- Facilitating training sessions for new hires and organizing skill development programs.
- Handling escalated customer issues and complex problem-solving.
You will also be responsible for ensuring the team adheres to manuals, policies, and guidelines. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Requirements :
- Candidate must possess at least a Diploma/Degree.
- Minimum of 3 years of experience in Customer Service/Operations with at least 1 year of experience in a supervisory role.
- Experience gained in FX/Finance industry will be an advantage.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Fluency in English and Indonesian language (verbal and written) is a must.
Benefits :
- Medical Benefit
- Optical Benefit
- Life Insurance
- Meal Allowance
- Travel Allowance
- Health & Fitness Subsidy
- Staff Referral Bonus Program
- Long Service Rewards
- Work Anniversary Rewards
- *Employment Pass and Visa Sponsorship
- *Relocation Benefits
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