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Customer Experience Specialist

1 week ago

Butterworth, Penang, Malaysia Interway Transport Sdn Bhd (25273-T) Full time

We are seeking a talented Customer Experience Specialist to join our team at Interway Transport Sdn Bhd. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries to ensure high levels of customer satisfaction.

Key Responsibilities:

  1. Respond to customer inquiries in a timely and professional manner.
  2. Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
  3. Maintain accurate records and track shipments to ensure efficient and effective service delivery.
  4. Develop and implement process improvements to enhance customer satisfaction and loyalty.
Requirements
  • Diploma or equivalent (Bachelor's degree preferred) in a related field such as business, marketing, or logistics.
  • Fresh graduates are encouraged to apply and can expect comprehensive training and development opportunities.
  • Knowledge of shipping processes, freight, and supply chain operations is highly valued.
  • Proficiency in Mandarin (written and spoken) is required to assist Chinese customers and partners.
  • A positive attitude, excellent communication skills, and the ability to work collaboratively in a dynamic team environment.