Mandarin Customer Support Specialist

7 days ago


Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Job Title: Senior Customer Success Specialist

Position: Mandarin Customer Service For Banking Industry

This role requires a Mandarin speaker with excellent communication skills to provide prompt and professional assistance to users via multiple channels. The ideal candidate will have strong written and verbal communication skills, be willing to work in rotational shifts, and have experience in customer support and account management.

Key Responsibilities:

  • Provide training and support to customers
  • Manage subscriptions, billing questions, account upgrades, and cancellations
  • Maintain detailed records of user interactions, problems, and solutions

Requirements:

  • Excellent communication skills in English and Mandarin
  • Ability to work in rotational shifts
  • Experience in customer support and account management

Benefits:

  • EPF & SOSCO
  • Medical leave & annual leave
  • 5 working days


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