Customer support Executive
4 days ago
Salary: 3,500 MYR ~ 4,500 MYR
Department: Logistic
Job DescriptionJob Overview:
As a Junior Customer Support Representative at [Company Name], you will play a key role in assisting clients with their logistics and shipping inquiries, ensuring smooth and efficient service delivery.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Assist customers in tracking shipments, providing updates, and resolving delivery issues.
- Handle and resolve customer complaints, addressing any challenges or concerns effectively.
- Coordinate with internal departments (e.g., operations, sales, warehouse) to ensure customer needs are met promptly.
- Prepare and update shipping documents, order forms, and invoices.
- Provide information on products and services to customers, helping them choose appropriate solutions.
- Monitor the status of deliveries and ensure all shipments are handled according to company standards.
- Support the Senior Customer Support Representatives and other team members in daily tasks and projects.
- Maintain accurate customer records and document all interactions in the company CRM system.
- Assist with process improvements to enhance customer satisfaction and operational efficiency.
Requirements:
Must:
• Bachelor's degree or Diploma in any field
• At least 1 year of working experience in Customer Support
Prefer:
• Experience working in a Japanese company
- AL & MC: 14 days
- Bonus: avg. 1-2 months (1 time)
- Transport allowance
- Mileage claim, toll, and car parking for business purposes only
- Insurance
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