Customer support Executive

4 days ago


Butterworth, Penang, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time
Overview

Salary: 3,500 MYR ~ 4,500 MYR

Department: Logistic

Job Description

Job Overview:
As a Junior Customer Support Representative at [Company Name], you will play a key role in assisting clients with their logistics and shipping inquiries, ensuring smooth and efficient service delivery.

Key Responsibilities:

  1. Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  2. Assist customers in tracking shipments, providing updates, and resolving delivery issues.
  3. Handle and resolve customer complaints, addressing any challenges or concerns effectively.
  4. Coordinate with internal departments (e.g., operations, sales, warehouse) to ensure customer needs are met promptly.
  5. Prepare and update shipping documents, order forms, and invoices.
  6. Provide information on products and services to customers, helping them choose appropriate solutions.
  7. Monitor the status of deliveries and ensure all shipments are handled according to company standards.
  8. Support the Senior Customer Support Representatives and other team members in daily tasks and projects.
  9. Maintain accurate customer records and document all interactions in the company CRM system.
  10. Assist with process improvements to enhance customer satisfaction and operational efficiency.
Qualifications

Requirements:

Must:

• Bachelor's degree or Diploma in any field

• At least 1 year of working experience in Customer Support

Prefer:

• Experience working in a Japanese company

Additional Information

- AL & MC: 14 days
- Bonus: avg. 1-2 months (1 time)
- Transport allowance
- Mileage claim, toll, and car parking for business purposes only
- Insurance

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