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Customer Service Representative

1 week ago


Butterworth, Penang, Malaysia HLA Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Executive to join our team at Safetyware Group Berhad. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer experiences and ensuring customer satisfaction.

Key Responsibilities:
  • Provide responsive and professional customer support through various communication channels, including phone, email, and chat
  • Respond to customer inquiries, concerns, and complaints in a timely and effective manner
  • Assist customers with product information, order processing, and problem resolution
  • Follow up and ensure payment collection is on time
  • Collaborate with cross-functional teams to address customer needs and ensure a seamless customer journey
  • Maintain accurate records and documentation of customer interactions