Customer Service Administrator

2 weeks ago


Butterworth, Penang, Malaysia Total Marketing & Distribution Sdn Bhd Full time

Job Title: Customer Support Assistant Manager / Senior Executive Customer Support (E-commerce)

Location: Penang, Malaysia

Job Type: Full Time, On-site

Salary Range: RM 5000 to RM 7000

Years of Working Experience: 1-3 years

Minimum Qualification: Post Secondary / Diploma / Degree

Job Summary:

  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: RM5,000 - RM7,000 per month
  • Immediate start available

Summary: As a Customer Support Assistant Manager / Senior Executive Customer Support in the E-commerce industry, you will be responsible for leading a team of customer support representatives to ensure a high level of customer satisfaction and engagement. Your role will involve managing customer inquiries, resolving issues, and optimizing customer experiences to drive sales and retention.

Key Responsibilities:

  • Oversee and lead a team of customer support representatives in delivering exceptional service to E-commerce customers.
  • Manage customer inquiries, complaints, and feedback through various channels such as email, chat, and phone.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams including Sales & Marketing, Digital Marketing, and Operations to enhance customer support processes.
  • Monitor and analyze customer support metrics to identify areas for improvement and implement solutions.
  • Conduct regular training sessions to enhance the team's skills and knowledge in customer service best practices.
  • Prepare and deliver presentations on customer support performance and initiatives to stakeholders.

Required Skills and Qualifications:

  • Excellent communication skills to interact effectively with customers and internal teams.
  • Strong time management abilities to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office suite for data analysis and reporting.
  • Proven teamwork, team leadership, and team management skills.
  • Ability to deliver engaging presentations to diverse audiences.
  • Experience in sales & marketing, customer service, and digital marketing.
  • 1-3 years of relevant work experience in a similar role.
  • Post Secondary / Diploma qualification in a related field.

If you meet the above requirements and are passionate about delivering exceptional customer support in the e-commerce industry, we encourage you to apply for this exciting opportunity. Please send your resume to hr@totalmarketingasia.com with the subject line "Customer Support Assistant Manager / Senior Executive Customer Support (E-commerce)."

Thank you

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