Global Customer Service Representative

4 days ago


Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Company Overview

At Agensi Pekerjaan JobScoper Sdn. Bhd., we strive to deliver exceptional customer experiences in a fast-paced environment. Our team is passionate about building long-lasting relationships with clients and providing them with the best possible support.

Job Description

We are seeking a skilled Mandarin Customer Success Specialist to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in using various software applications. They will be responsible for handling customer inquiries, resolving issues, and escalating concerns when necessary.

Required Skills and Qualifications

  • Language Skills: Fluent in Mandarin and English
  • Analytical Thinking: Strong critical thinking and analytical skills
  • Problem-Solving: Handle queries and objections calmly and professionally
  • Customer-Focused: Drive results and manage expectations with effective listening and communication
  • Adaptable: Thrive in fast-paced environments, eager to learn and improve
  • Willing to work in: Rotational Shift
  • Brand Representation: Uphold the client's values with a positive and professional attitude
  • Customer Support: Assist with online orders through phone and email, ensuring timely responses
  • Payment Processing: Handle payments securely, safeguarding customer and financial data
  • Issue Resolution: Proactively address concerns and escalate when necessary
  • Teamwork: Collaborate with the team to enhance service quality and improve the customer experience

Preferred Skills and Qualifications

Fluent in Mandarin, customer service experience, social media management, and problem-solving skills are preferred.



  • Butterworth, Penang, Malaysia The Building Company Full time

    We are looking for a Customer Service Representative to join our team at The Building Company. In this role, you will be responsible for providing excellent customer service and supporting the smooth operation of our business unit.Key ResponsibilitiesProvide customers with accurate information about products.Assist with loading and offloading of...


  • Butterworth, Penang, Malaysia flexHR Full time

    We are seeking a highly skilled Customer Service Representative to join our IT support team at flexHR. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.Job Description:Respond to customer inquiries via phone, email, or chat.Troubleshoot and resolve technical issues in a timely and efficient...


  • Butterworth, Penang, Malaysia Interway Transport Sdn Bhd (25273-T) Full time

    We are looking for a passionate, dedicated, and professional Customer Service Representative to join our team at Interway Transport Sdn Bhd.The ideal candidate will be responsible for providing top-notch service and resolving customer inquiries to ensure an excellent customer experience.Key Responsibilities:Respond to customer inquiries in a timely and...


  • Butterworth, Penang, Malaysia Total Marketing & Distribution Sdn Bhd Full time

    Job Title: Customer Service LeadAbout the Role:We are seeking a skilled Customer Service Lead to oversee and lead a team of customer support representatives in delivering exceptional service to E-commerce customers. Your role will involve managing customer inquiries, resolving issues, and optimizing customer experiences to drive sales and retention.Key...


  • Butterworth, Penang, Malaysia Hong Leong Bank Full time

    About Hong Leong BankWe are a leading financial institution in Malaysia with a century-old entrepreneurial heritage. Our comprehensive financial services, guided by a Digital-at-the-Core ethos, have earned us industry recognition and accolades for our innovative approach to making banking simpler and more effortless for our customers.Our digital and physical...


  • Butterworth, Penang, Malaysia Standard Chartered Life and Careers Full time

    About This RoleWe're looking for a highly skilled Financial Services Representative to join our team at Standard Chartered Life and Careers. As a key member of our Wealth and Retail Banking department, you will be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic...


  • Butterworth, Penang, Malaysia AECO Technologies (M) Sdn Bhd Full time

    Job OverviewAECO Technologies (M) Sdn Bhd seeks a skilled Retail Sales Assistant to promote our products and provide exceptional customer service.


  • Butterworth, Penang, Malaysia Interway Transport Sdn Bhd (25273-T) Full time

    We are looking for a passionate, dedicated, and professional Customer Service Representative to join our dynamic team at INTERWAY Transport Sdn Bhd.As a key member of our customer service department, you will be responsible for providing top-notch service and resolving customer inquiries to ensure an excellent customer experience.Key ResponsibilitiesRespond...


  • Butterworth, Penang, Malaysia AFFIN Group Full time

    Job DescriptionWe are seeking a Banking Services Representative to join our team at AFFIN Group. As a Mortgage Sales Specialist, you will be responsible for developing and executing sales strategies for mortgage financing and cross-selling consumer banking products.Key Responsibilities:Plan and develop innovative sales approaches for mortgage financing and...

  • Customer Service

    2 weeks ago


    Butterworth, Penang, Malaysia Hong Leong Bank Full time

    Customer Service & Operations Manager (CSOM)Apply locations NTB-NIBONG TEBAL BR time type Full time posted on Posted 30+ Days Ago job requisition id JR0000019044If you are looking to excel and make a difference, take a closer look at us…The primary responsibility of the role includes (but is not limited to):Champions service performance within the branch...


  • Butterworth, Penang, Malaysia Total Marketing & Distribution Sdn Bhd Full time

    Job Title: Customer Support Assistant Manager / Senior Executive Customer Support (E-commerce)Location: Penang, MalaysiaJob Type: Full Time, On-siteSalary Range: RM 5000 to RM 7000Years of Working Experience: 1-3 yearsMinimum Qualification: Post Secondary / Diploma / DegreeJob Summary:Looking for candidates available to work:Monday: Morning,...


  • Butterworth, Penang, Malaysia AEON Credit Service (M) Berhad Full time

    What We OfferWe offer a competitive salary and benefits package, including:EPF/SOCSOYearly BonusRequirements:Degree or Diploma holder in any disciplineSTPM/ SPM with minimum 3 years related experience and leading team experiences for Senior roleFresh graduates are welcome to applyStrong communication, interpersonal, and presentation skillsAbility to work...


  • Butterworth, Penang, Malaysia Total Marketing & Distribution Sdn Bhd Full time

    Job Title: Customer Success DirectorAbout the Position:We are looking for an experienced Customer Success Director to lead a team of customer support representatives in delivering exceptional service to E-commerce customers. Your role will involve managing customer inquiries, resolving issues, and optimizing customer experiences to drive sales and...


  • Butterworth, Penang, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time

    OverviewSalary: 3,500 MYR ~ 4,500 MYRDepartment: LogisticJob DescriptionJob Overview:As a Junior Customer Support Representative at [Company Name], you will play a key role in assisting clients with their logistics and shipping inquiries, ensuring smooth and efficient service delivery.Key Responsibilities:Respond to customer inquiries via phone, email, or...


  • Butterworth, Penang, Malaysia AEON Credit Service (M) Berhad Full time

    Job OverviewWe are seeking an experienced sales professional to join our team as a Sales and Service Representative. In this role, you will be responsible for driving sales growth, building relationships with merchants, and providing exceptional customer service.Key Responsibilities:Sales and revenue generationMerchant relationship building and...


  • Butterworth, Penang, Malaysia AFFIN Group Full time

    Inspire Positive ChangeWe believe that every employee has the power to inspire positive change in the community. As a key member of our team, you will have the opportunity to make a meaningful impact on the lives of our customers and the wider community.Our Values:To continuously innovate and improve our services.To foster a culture of collaboration and...


  • Butterworth, Penang, Malaysia ULTIMATEMETEORICGROUP Full time

    Sales Program Details:We have an exciting opportunity for a Sales Program Representative to promote and sell our specialized sales program to new and existing customers. As a member of our team, you will be responsible for understanding the unique needs of each client and providing tailored solutions through our sales program.You will conduct consultations,...


  • Butterworth, Penang, Malaysia Pet Lovers Centre Full time

    About UsWe provide a fun, challenging, and rewarding work environment for those who love pets.Job DescriptionMeet daily sales targets/KPIs in line with business objectives.Balance cash registers during cashiering duties.Recommend products or memberships that meet customer needs.Help maintain stock levels and perform periodic stock counts.Ensure a clean and...


  • Butterworth, Penang, Malaysia Great Pyramid Full time

    Customer Service Executive (Contract Logistics/SCM)Job Openings Customer Service Executive (Contract Logistics/SCM)About the job Customer Service Executive (Contract Logistics/SCM)About the client:Our Client is one of the world's leading logistics providers and has a significant presence in Malaysia. Our Client specializes in providing integrated logistics...


  • Butterworth, Penang, Malaysia Interway Transport Sdn Bhd (25273-T) Full time

    We're looking for a talented Customer Service Representative to join our team at Interway Transport Sdn Bhd (25273-T).As a key member of our customer service department, you'll be responsible for:Responding to customer inquiries and resolving issues efficiently.Maintaining accurate records and databases for customer interactions.Developing and implementing...