Global Customer Service Representative
4 days ago
Company Overview
At Agensi Pekerjaan JobScoper Sdn. Bhd., we strive to deliver exceptional customer experiences in a fast-paced environment. Our team is passionate about building long-lasting relationships with clients and providing them with the best possible support.
Job Description
We are seeking a skilled Mandarin Customer Success Specialist to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in using various software applications. They will be responsible for handling customer inquiries, resolving issues, and escalating concerns when necessary.
Required Skills and Qualifications
- Language Skills: Fluent in Mandarin and English
- Analytical Thinking: Strong critical thinking and analytical skills
- Problem-Solving: Handle queries and objections calmly and professionally
- Customer-Focused: Drive results and manage expectations with effective listening and communication
- Adaptable: Thrive in fast-paced environments, eager to learn and improve
- Willing to work in: Rotational Shift
- Brand Representation: Uphold the client's values with a positive and professional attitude
- Customer Support: Assist with online orders through phone and email, ensuring timely responses
- Payment Processing: Handle payments securely, safeguarding customer and financial data
- Issue Resolution: Proactively address concerns and escalate when necessary
- Teamwork: Collaborate with the team to enhance service quality and improve the customer experience
Preferred Skills and Qualifications
Fluent in Mandarin, customer service experience, social media management, and problem-solving skills are preferred.
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