Customer Success Director

2 days ago


Butterworth, Penang, Malaysia Total Marketing & Distribution Sdn Bhd Full time

Job Title: Customer Success Director

About the Position:

We are looking for an experienced Customer Success Director to lead a team of customer support representatives in delivering exceptional service to E-commerce customers. Your role will involve managing customer inquiries, resolving issues, and optimizing customer experiences to drive sales and retention.

Responsibilities:

  • Lead a team of customer support representatives in delivering exceptional service to E-commerce customers.
  • Manage customer inquiries, complaints, and feedback through various channels such as email, chat, and phone.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams including Sales & Marketing, Digital Marketing, and Operations to enhance customer support processes.
  • Monitor and analyze customer support metrics to identify areas for improvement and implement solutions.
  • Conduct regular training sessions to enhance the team's skills and knowledge in customer service best practices.

Requirements:

  • Excellent leadership skills to lead a team of customer support representatives.
  • Strong problem-solving skills to resolve customer issues efficiently.
  • Proficiency in Microsoft Office suite for data analysis and reporting.
  • Proven teamwork, team leadership, and team management skills.
  • Ability to deliver engaging presentations to diverse audiences.
  • Experience in sales & marketing, customer service, and digital marketing.
  • 5+ years of relevant work experience in a similar role.
  • Post Secondary / Diploma qualification in a related field.


  • Butterworth, Penang, Malaysia ViTrox Corporation Berhad Full time

    Vitrox Corporation Berhad is a leading provider of machine vision solutions for semiconductor and electronics packaging companies. We are seeking a Business Development Executive to join our team and contribute to our continued growth and success.About the Role:The Business Support Executive will be responsible for preparing sales-related documents, liaising...


  • Butterworth, Penang, Malaysia Fairwork Full time

    **Job Title:** Quality Control DirectorFairwork is seeking an experienced Quality Control Director to join our team. As a Quality Control Director, you will be responsible for developing and implementing quality control processes, ensuring that all products meet the required standards.Key Responsibilities:Developing and implementing quality control processes...


  • Butterworth, Penang, Malaysia Idemitsu Lube (M) Sdn Bhd Full time

    Why Join Us?As a Sales Executive at Idemitsu Lube (M) Sdn Bhd, you will have the opportunity to:Work with a leading provider of high-quality lubricants and services.Contribute to our mission of delivering exceptional value to our customers.Develop and maintain strong relationships with customers, understanding their needs and preferences.Drive revenue growth...


  • Butterworth, Penang, Malaysia Askheadhunter Full time

    About the RoleThis is an excellent opportunity for a highly motivated and organized individual to join our team as a Program Management Executive. The successful candidate will be responsible for managing customer relationships, coordinating logistics, and ensuring smooth order processing.Responsibilities:Manage customer orders, shipments, and returns in a...


  • Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Customer-Focused: Drive results and manage expectations with effective listening and communication.Problem-Solving: Handle queries and objections calmly and professionally.Adaptable: Thrive in fast-paced environments, eager to learn and improve.Language Skills: Fluent in Mandarin and English.Analytical Thinking: Strong critical thinking and analytical...


  • Butterworth, Penang, Malaysia SanDisk Full time

    About UsWe are a global company that thrives on the power and potential of diversity. We believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within.We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution. Our company values...


  • Butterworth, Penang, Malaysia Ikano Bank AB Full time

    Key ResponsibilitiesThe Human Resources Director will lead and execute people strategies that drive employee engagement, effectiveness, and success at Ikano Bank AB. This key position will be responsible for leveraging IKEA's values and culture to optimize talent management, enhance the employee experience, and support the company's mission.You will work...

  • Purchasing Director

    5 days ago


    Butterworth, Penang, Malaysia Ultra Clean Technology Full time

    About UsUltra Clean Technology is a leading manufacturer of precision cleaning equipment for the semiconductor industry. We are committed to delivering high-quality products and exceptional customer service, and are seeking a highly skilled Purchasing Director to join our team.As a key member of our organization, you will be responsible for planning, buying,...


  • Butterworth, Penang, Malaysia Micron Technology, Inc Full time

    We are seeking a highly skilled Customer Demand Expert to join our team at Micron Technology, Inc.About the Role:The ideal candidate will have strong analytical skills, ability to consolidate and analyze customer forecasts, orders, historical sales trends, and customer inventory positions to make informed projections of future demand.This is an excellent...


  • Butterworth, Penang, Malaysia Lam Research Full time

    The Supply Chain Operations Director at Lam Research will lead the Supply Chain Operations team and Pilot NPI, helping to navigate record ramps and operational complexities. This role requires experience in managing global suppliers and commodities, with a strong understanding of the semiconductor equipment industry.Key ResponsibilitiesManage global...


  • Butterworth, Penang, Malaysia J RECRUIT FIRM Full time

    Job Description:The ideal candidate for this position will have a deep understanding of B2B and B2C customer needs and market trends. They will be responsible for developing and executing marketing strategies to drive brand awareness and sales growth.About the RoleThis is an exciting opportunity to join our team as a Digital Marketing Director, where you...


  • Butterworth, Penang, Malaysia Micron Technology, Inc Full time

    About the Role:We are seeking a seasoned Demand Forecasting and Analysis Director to join our team at Micron Technology, Inc.As a key member of our operations team, you will be responsible for developing and executing strategic plans that drive business growth and revenue optimization.Your primary focus will be on analyzing customer demand trends,...


  • Butterworth, Penang, Malaysia Crown Equipment Southeast Asia Full time

    About Crown Equipment Southeast AsiaCrown Equipment Southeast Asia is one of the world's largest material handling companies, renowned for its award-winning product design, advanced engineering and technology, as well as superior after-sales service.The company operates with a vertically integrated process that enables it to design, manufacture and...


  • Butterworth, Penang, Malaysia Teknowiz Full time

    Job DescriptionPosition: Director/ Senior Business Development Manager (Staffing & Recruitment)Location: Kuala Lumpur, MalaysiaRole Overview: Teknowiz is seeking a seasoned Senior Business Development Manager (BDM) to drive client acquisition and revenue growth for its Recruitment and Staffing vertical across the SEA region. The ideal candidate will have a...


  • Butterworth, Penang, Malaysia LAM RESEARCH Corporation Full time

    About the RoleThis key position is responsible for developing and implementing logistics plans, budgets, and procedures to maximize compliance with customer needs. The successful candidate will provide financial reporting and reconciliation of inventories, as well as exhibit a thorough understanding of international Letters of Credit and other forms of...

  • Operations Director

    2 days ago


    Butterworth, Penang, Malaysia Lam Research Full time

    The Sr. Dir, Order Fulfillment Management role is a pivotal position within the Global Operations Group at Lam Research. The ideal candidate will possess strong leadership skills and experience in managing cross-functional teams to drive business results across multiple manufacturing sites.Key ResponsibilitiesLead order management and execution teams...

  • Sales Director

    17 hours ago


    Butterworth, Penang, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time

    Job DescriptionWe are seeking a highly skilled Sales Manager to join our team in Perai. The ideal candidate will have at least 3 years of experience in a manufacturing company and a strong understanding of sales management.The successful candidate will be responsible for taking care of existing customers, building relationships with new clients, and...


  • Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Company OverviewAsgiensi Pekerjaan JobScoper Sdn. Bhd. is a dynamic company that values customer satisfaction and excellence. We are committed to delivering high-quality services that meet our customers' needs.Job DescriptionWe are looking for a highly motivated Mandarin Customer Success Specialist to join our team. The successful candidate will be...


  • Butterworth, Penang, Malaysia Iconic hotel penang Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Elevating customer satisfaction through proactive issue resolution and efficient communication.Developing and implementing strategies to improve guest experience.Collaborating with other departments to ensure seamless operations.Maintaining accurate records and reports as required.


  • Butterworth, Penang, Malaysia Micron Technology, Inc Full time

    Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Responsible for forecasting of customer demand and analysis...