Customer Experience Specialist

6 days ago


Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Company Overview

Asgiensi Pekerjaan JobScoper Sdn. Bhd. is a dynamic company that values customer satisfaction and excellence. We are committed to delivering high-quality services that meet our customers' needs.

Job Description

We are looking for a highly motivated Mandarin Customer Success Specialist to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to our clients.

Key Responsibilities

  • Handle Customer Inquiries: Respond to customer calls, emails, and messages in a timely and professional manner.
  • Resolve Issues: Identify and resolve customer issues promptly and efficiently.
  • Provide Exceptional Support: Deliver top-notch customer service and support to ensure customer satisfaction.

Requirements

  • Language Skills: Fluency in Mandarin and English
  • Analytical Thinking: Strong critical thinking and analytical skills
  • Problem-Solving: Calmly and professionally handle queries and objections
  • Customer-Focused: Manage expectations and drive results with effective listening and communication
  • Adaptable: Thrive in fast-paced environments, eager to learn and improve
  • Willing to work in: Rotational Shift
  • Brand Representation: Uphold the client's values with a positive and professional attitude
  • Customer Support: Assist with online orders through phone and email, ensuring timely responses
  • Payment Processing: Handle payments securely, safeguarding customer and financial data
  • Issue Resolution: Proactively address concerns and escalate when necessary
  • Teamwork: Collaborate with the team to enhance service quality and improve the customer experience

Preferred Skills and Qualifications

Fluent in Mandarin, customer service experience, social media management, and problem-solving skills are preferred.



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