Customer Success Manager

4 days ago


Butterworth, Penang, Malaysia ViTrox Corporation Berhad Full time

Vitrox Corporation Berhad is a leading provider of machine vision solutions for semiconductor and electronics packaging companies. We are seeking a Business Development Executive to join our team and contribute to our continued growth and success.

About the Role:

The Business Support Executive will be responsible for preparing sales-related documents, liaising with internal departments, managing customer requests, and maintaining strong relationships with customers to ensure the delivery of high-quality service.

Key Responsibilities:
  • Prepare sales-related documents such as reporting and analysis (quotations / sales orders / material forecasts, etc.)
  • Liaise with internal departments for product delivery, operational challenges & sales related matters
  • Manage customer requests, feedback, complaints & inquiries
  • Maintain strong relationships with customers to ensure the delivery of high-quality service
  • Involve in continuous process improvement
Requirements:
  • Diploma / Advanced Diploma / Bachelor's Degree in Business Management, Sales & Marketing, Engineering, Science & Technology or equivalent
  • Possess a minimum of 1-2 years in administrative tasks; recent graduates are encouraged to apply
  • Candidates with technical / engineering backgrounds will have an added advantage
  • Being fluent in languages to support our global customers effectively
  • Demonstrate strong attention to detail
  • Applicants must be willing to work in Batu Kawan Industrial Park


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