Manager, Regional Customer Demand Analyst

4 days ago

Butterworth, Penang, Malaysia Micron Technology, Inc Full time

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR69930 Manager, Regional Customer Demand Analyst

As a manager of Customer Demand Analysts, you will develop and lead a team responsible for customer demand forecasting and analysis at Micron's key accounts primarily in the 0-18 month horizon. Your team will apply their relationships directly with our customers and the field sales team to provide a deep understanding of requirements and trends that will help to optimize manufacturing capacity, supply, and our revenue plans. The ability for your team to transform data into insights about the customer, and use those insights to improve our strategy, will be a key result. Your team is expected to build rapport with our customers while providing an exceptional customer experience. You will establish key deliverables and metrics to improve your team's effectiveness. You will collaborate with cross functional and cross regional teams to proactively highlight trends and concerns at the macro level related to Micron's business and provide recommendations and solutions. You and your team will identify and drive efficiency efforts as well as process improvements and optimization on behalf of Sales. Your team will be dynamic and vital and have a tangible impact on Micron results.

Key Responsibilities:

  • Monitor and highlight weekly forecast changes and their underlying causes within the region and across segments to better align supply, enhance plan accuracy, and optimize Micron's operations.
  • Facilitate a strategic process by leveraging customer relationships to address demand requirements, inventory concerns, and product transitions at the account, regional, and segment levels.
  • Build and maintain strong rapport with the regional Sales team. Share tool enhancements and best practices among accounts, both with and without CDA support, and stay attuned to concerns and assistance needed to advocate for updates and enhancements that improve forecast accuracy.
  • Implement standard templates to ensure efficient and clear communication.
  • Drive adherence to and enhancement of Micron's customer demand forecast process.
  • Identify opportunities for process improvement, efficiency, and automation.
  • Foster professional development within your team, focusing on analytics, business acumen, and presentation skills.
  • Manage and balance account and workload responsibilities across the team.
  • Demonstrate persistence in investigating issues, identifying root causes, implementing corrective actions, and ensuring resolution within our Sales tools and processes.
  • Advocate for, mentor and coach your team.
  • Exemplify Micron's core values of People, Innovation, Tenacity, Collaboration, and Customer Focus.

Required Skills & Experience:

  • Fluent communication skills in both English and Mandarin
  • Proficient in understanding, summarizing, and conveying customer, regional, and segment needs to stakeholders and Executive Leadership
  • Exemplary written and oral communication, presentation, and problem-solving abilities
  • Experience with Kinaxis RapidResponse, Microsoft Suite (including PowerPoint, Teams, and Word), and Power BI
  • Proficiency with ERP/CRM systems such as SAP, Salesforce.com, SharePoint, and Model N
  • Highly self-motivated and dedicated with a strong drive for team success
  • Competence in collaborating with or leading cross-functional and global teams to achieve consensus on actions and process improvements
  • Adaptability in a fast-paced, dynamic work environment
  • Strong organizational and interpersonal skills
  • Ability to identify and implement opportunities for efficiency
  • 5-7 years of experience in Operations, Finance, Planning/Forecasting, Supply Chain, or Sales
  • Effective prioritization and multitasking skills, and the ability to role model these for your team.
  • A Bachelor's degree in Business, Supply Chain, Data Analytics, or a related field

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

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