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Senior Mandarin Service Representative

2 weeks ago

Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

About Us: We are a leading recruitment agency providing top talent to the banking industry.

Job Description:

We are seeking a skilled Mandarin speaker to join our team as a Senior Customer Success Specialist. The successful candidate will be responsible for providing exceptional customer service, managing accounts, and maintaining accurate records.

Responsibilities:

  • Respond to customer inquiries and resolve issues promptly
  • Upsell or cross-sell relevant products and services
  • Collaborate with internal teams to ensure seamless customer experience

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of customer relationship management software

What We Offer:

  • Competitive salary package
  • EPF & SOSCO
  • Medical leave & annual leave