Destination Enthusiast

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full time
Career Opportunities

We are seeking a skilled and customer-focused individual to join our team as a Travel Advisor. The successful candidate will have a proven track record of delivering exceptional customer experiences and achieving sales targets.

Key Responsibilities:

  1. Engage with customers to understand their travel needs and preferences, and provide personalised recommendations and solutions.
  2. Arrange travel logistics, including hotel bookings, flights, transportation, and additional services, to ensure seamless and enjoyable travel experiences for customers.
  3. Address customer complaints promptly and professionally, offering appropriate solutions and alternatives.
  4. Work closely with the Team Lead to achieve sales targets and continuously seek opportunities to upsell and cross-sell.
  5. Foster excellent customer reviews and high Net Promoter Score (NPS) by exceeding customer expectations at every interaction.

Requirements:

  • Diploma in Tourism & Hospitality Management, Business Administration, or a related field. Bachelor's Degree preferred.
  • Previous experience in sales and/or customer-facing roles in any field or industry.
  • Proven track record of delivering exceptional customer experiences and achieving sales targets.
  • Proficiency in travel booking systems and relevant software applications an added advantage but not mandatory.
  • Ability to handle customer complaints professionally and resolve issues to the customer's satisfaction.
  • High degree of computer literacy and proficiency in Microsoft Office Suite.
  • Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines.

About Us

Holiday Tours has established itself as a leader in the travel industry with a 49-year legacy of catering to the diverse needs of both business and leisure travellers.



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