Service Excellence Associate

4 days ago


Malacca City, Malaysia Hong Leong Bank Full time

We are seeking a highly motivated and results-driven individual to join our team as a Service Excellence Associate.

As a key member of our team, you will be responsible for providing exceptional customer service and achieving business objectives.

Your primary responsibility will be to provide superior customer service to walk-in customers, ensuring high levels of satisfaction and loyalty.

You will be responsible for meeting and exceeding sales targets for specific products, including CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops.

You will possess excellent communication skills, with the ability to effectively communicate with customers and colleagues alike.

You will be proficient in using I-Pads/other devices (if applicable to branch) for customer service/ cross selling; assist in calling up customers for service / sales interactions.

You will carry out Branch RCSA through sample checking and effective rectification as applicable; accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner.

You will be responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier); comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation.

You will observe and comply with the Bank's Code of Conduct & Ethics; maintain confidentiality of customers and Bank's information in a responsible manner.

You will keep a clean, organized work area and maintain a professional appearance; attend all trainings as applicable including e-learning/Workday.

You will file reports; where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.

You will carry out other duties as assigned periodically.



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