Operational Excellence Coordinator

6 days ago


Bayan Lepas, Penang, Malaysia Toll Group Full time

About Us

Toll Group is a global logistics and transport leader with a presence in 27 markets and a network spanning 150 countries. Our 16,000+ team members help solve complex logistics, transport, and supply chain challenges.

The Role

We are seeking a skilled Quality Assurance Analyst to join our team and contribute to driving quality and process improvement. As a detail-oriented professional, you will conduct quality audits, analyze agent performance data, and develop targeted training sessions.

Responsibilities

  1. Quality Audits:
  • Identify errors and areas for improvement through regular quality control audits.
  • Coach agents on specific error patterns and best practices.
Performance Improvement and Training:
  • Analyze agent performance data to identify trends and weaknesses.
  • Develop and deliver training sessions focused on practical skills and knowledge.
Process Improvement and Reporting:
  • Analyze operational processes to identify opportunities for improvement.
  • Generate timely quality reports and maintain excel spreadsheets for reporting and data analysis.

What You'll Need To Succeed

  1. Bachelor's degree or Diploma in any field.
  2. Strong Microsoft Excel skills, including data analysis and reporting.
  3. Excellent communication and interpersonal skills.
  4. Attention to detail and analytical abilities.
  5. Ability to maintain focus and accuracy with repetitive tasks.
  6. A positive attitude and willingness to learn and grow.


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