Global Operations Coordinator
6 days ago
Job Description:
We are seeking a highly skilled Senior Operations Coordinator to join our team at CEVA Malaysia (Air & Ocean) Sdn. Bhd.
About the Role:
This role is responsible for overseeing daily operations within the control tower, ensuring on-time delivery and timely follow-ups with suppliers and other stakeholders. You will be the first point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day business.
You will handle customer orders, including related documentation, and transport booking with carriers according to specified routing and service level. Your key responsibilities will include monitoring transport execution to ensure adherence to established work standards and work instructions.
Your Key Accountabilities:
- Day-to-day Operations:
- First point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day business
- Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
- Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
- Request and Incident Management:
- Handling of customer requests and supply chain incidents / disruptions
- Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
- Visibility and Event Management:
- Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
- Follow up on missing events and investigate data inconsistencies
- Support reporting and performance measurement:
- Provide input to Supervisors in the preparation of reporting, monthly reviews, and quarterly business reviews
- Support analysis of standard KPIs and reports and identify/suggest areas for improvement
- Support the on-boarding of new suppliers to ensure successful origin global order, event, and SOP compliance
- Process Governance:
- Act in accordance with all relevant CLL SOP, Work Instructions, and job specific procedures
- Support implementation of changes to processes or policies as determined by the process owners
- Other duties:
- Act as back up for Supervisors in case of absence
- On-board, train, and accompany new staff during their on-boarding period Supporting Supervisors in work instructions updates/revisions and best practice feedback
- Ongoing on-boarding and training of suppliers on SOP and systems usage
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