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Logistics Service Director

2 weeks ago

Bayan Lepas, Penang, Malaysia Tollgroup Full time
Logistics Service Director

As a Logistics Service Director at Toll, you will play a key role in driving business success through high-quality customer service. You will lead a team of experienced professionals who provide innovative solutions to complex supply chain challenges.

This role is for a night shift team leader (1 month rotation shift) who will be responsible for leading a team to deliver high-quality customer service and drive business success. As a key member of our operations team, you will work closely with internal and external stakeholders to ensure contractual obligations are met.

The Position:

  • Develop and maintain effective customer relationships.
  • Support account management and transaction processing.
  • Provide product and technical support as it relates to customer transactions and feedback.
  • Liaise with internal and external stakeholders to ensure contractual obligations are met.
  • Respond to customer queries and resolve issues according to customer agreements and processes.
  • Lead teams to achieve operational goals and objectives, requiring specialist experience in freight forwarding.

Essential Skills:

  • 2+ years in Freight Forwarding (Sea and Air Freight). Air optional.
  • Strong interpersonal and stakeholder management skills.
  • Experience in account management, transaction processing, and technical/product support.
  • Leadership experience in team management.
  • Fluent in English (spoken and written).