IT Service Management and Configuration Expert
6 days ago
As a BMC Helix Implementation and Configuration Specialist at TENTACLE SSO SDN BHD, you will play a crucial role in designing and implementing cutting-edge IT solutions that drive business growth and efficiency. Your expertise in BMC Helix will enable you to configure workflows, service catalogues, and automation processes to meet organizational needs, ensuring seamless operations and optimal performance.
Responsibilities:
- IT Service Management
- Implement and configure IT Service Management (ITSM) solutions using BMC Helix.
- Operations Management
- Configure workflows and service catalogues to manage operational activities.
- Digital Workplace
- Implement digital workplace solutions using BMC Helix.
- Integration
- Integrate BMC Helix with other IT systems as required.
- Monitoring and Management
- Monitor system performance and health.
- Manage event correlation and automation to ensure efficient operations.
- Support and Troubleshooting
- Provide technical support for BMC Helix users.
- Troubleshoot and resolve issues related to BMC Helix applications.
- Upgrades and Maintenance
- Plan and execute system upgrades and patches.
- Ensure the system is up to date with the latest features and security updates.
- Documentation and Training
- Create and maintain documentation for configurations, processes, and procedures.
- Train end-users and other IT staff on BMC Helix functionalities and best practices.
- 8 years of experience in BMC Helix implementation and configuration.
- Strong knowledge of IT Service Management and Operations Management.
- Experience with system integration and automation.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and documentation skills.
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