BMC Helix Implementation and Configuration Specialist
6 days ago
Location: KL, Malaysia
Employment Type: Contract
Department: ITSM
Key Responsibilities:
- Implementation and Configuration:
- Set up BMC Helix solutions, including IT Service Management (ITSM), Operations Management, and Digital Workplace.
- Configure workflows, service catalogues, and automation processes to meet organizational needs.
- Integrate BMC Helix with other IT systems as required.
- Monitor system performance and health.
- Manage event correlation and automation to ensure efficient operations.
- Provide technical support for BMC Helix users.
- Troubleshoot and resolve issues related to BMC Helix applications.
- Plan and execute system upgrades and patches.
- Ensure the system is up to date with the latest features and security updates.
- Create and maintain documentation for configurations, processes, and procedures.
- Train end-users and other IT staff on BMC Helix functionalities and best practices.
Qualifications:
- 8 years of experience in BMC Helix implementation and configuration.
- Strong knowledge of IT Service Management and Operations Management.
- Experience with system integration and automation.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and documentation skills.
Interested applicants kindly DM or share your CV to [karthick@tentacletech.com]
Seniority level: Mid-Senior level
Job function: Information Technology
Industries: IT Services and IT Consulting
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