BMC Helix Implementation and Configuration Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TENTACLE SSO SDN BHD Full time
BMC Helix Implementation and Configuration Specialist

Location: KL, Malaysia

Employment Type: Contract

Department: ITSM

Key Responsibilities:

  1. Implementation and Configuration:
  • Set up BMC Helix solutions, including IT Service Management (ITSM), Operations Management, and Digital Workplace.
  • Configure workflows, service catalogues, and automation processes to meet organizational needs.
Integration:
  • Integrate BMC Helix with other IT systems as required.
Monitoring and Management:
  • Monitor system performance and health.
  • Manage event correlation and automation to ensure efficient operations.
Support and Troubleshooting:
  • Provide technical support for BMC Helix users.
  • Troubleshoot and resolve issues related to BMC Helix applications.
Upgrades and Maintenance:
  • Plan and execute system upgrades and patches.
  • Ensure the system is up to date with the latest features and security updates.
Documentation and Training:
  • Create and maintain documentation for configurations, processes, and procedures.
  • Train end-users and other IT staff on BMC Helix functionalities and best practices.

Qualifications:

  • 8 years of experience in BMC Helix implementation and configuration.
  • Strong knowledge of IT Service Management and Operations Management.
  • Experience with system integration and automation.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and documentation skills.

Interested applicants kindly DM or share your CV to [karthick@tentacletech.com]

Seniority level: Mid-Senior level

Job function: Information Technology

Industries: IT Services and IT Consulting

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