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BMC Helix Technical Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia TENTACLE SSO SDN BHD Full time
Job Description

We are seeking an experienced BMC Helix Implementation and Configuration Specialist to join our team at TENTACLE SSO SDN BHD. As a key member of our IT department, you will be responsible for implementing and configuring BMC Helix solutions, including IT Service Management (ITSM), Operations Management, and Digital Workplace.

Key Responsibilities:
  • Implementation and Configuration
    • Design and implement BMC Helix solutions to meet organizational needs.
    • Configure workflows, service catalogues, and automation processes to ensure efficient operations.
  • Integration
    • Integrate BMC Helix with other IT systems as required.
  • Monitoring and Management
    • Monitor system performance and health.
    • Manage event correlation and automation to ensure efficient operations.
  • Support and Troubleshooting
    • Provide technical support for BMC Helix users.
    • Troubleshoot and resolve issues related to BMC Helix applications.
  • Upgrades and Maintenance
    • Plan and execute system upgrades and patches.
    • Ensure the system is up to date with the latest features and security updates.
  • Documentation and Training
    • Create and maintain documentation for configurations, processes, and procedures.
    • Train end-users and other IT staff on BMC Helix functionalities and best practices.

Requirements:
  • 8 years of experience in BMC Helix implementation and configuration.
  • Strong knowledge of IT Service Management and Operations Management.
  • Experience with system integration and automation.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and documentation skills.