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Social Media Customer Service Specialist

1 week ago

Bandar Baru Bangi, Selangor, Malaysia LAUREL B SDN BHD Full time
Job Responsibilities:
  • Deliver outstanding customer experience through live streaming sessions, social media engagement, and prompt response to customer inquiries and feedback.
  • Cultivate strong relationships with customers by actively listening to their needs and concerns, providing personalized product recommendations, and addressing any issues promptly.
  • Gather and analyze customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance our services.
  • Participate in the development and implementation of strategies to drive sales growth, expand our customer base, and increase brand visibility.
  • Collaborate with cross-functional teams to ensure seamless execution of projects and initiatives.