Customer Service Liaison

5 days ago


Bandar Baru Bangi, Selangor, Malaysia LAUREL B SDN BHD Full time

Job Description:

  • We are seeking a highly skilled Customer Service Liaison to join our team at LAUREL B SDN BHD. The ideal candidate will possess excellent communication skills and be able to provide top-notch customer support across various social media platforms.
  • The successful applicant will be responsible for attending to customers' inquiries, complaints, reviews, and feedback in a timely and professional manner.
  • This role involves engaging with customers on TikTok, Shopee, Instagram, Facebook, Telegram, and WhatsApp, providing prompt and accurate responses to their queries.
  • In addition to resolving customer issues, the Customer Service Liaison will also be required to collect and analyze customer feedback, share it with teammates, and suggest improvements to enhance the overall customer experience.
  • This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.

Key Responsibilities:

  • Provide exceptional customer support across multiple social media platforms
  • Respond to customer inquiries, complaints, reviews, and feedback in a timely and professional manner
  • Collect and analyze customer feedback to identify areas for improvement
  • Suggest improvements to enhance the overall customer experience

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