Senior Associate for Customer Experience

1 week ago


Petaling Jaya, Selangor, Malaysia UNIQLO (MALAYSIA) SDN BHD Full time
About the Role

We are seeking a highly skilled and experienced individual to join our Customer Service team as a Senior Associate. As a member of this team, you will play a crucial role in delivering exceptional customer service and driving business growth.

The successful candidate will have a strong background in customer service, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Customer Service: Provide top-notch customer service via phone, email, and live chat, resolving customer inquiries and complaints in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, services, and policies to effectively assist customers.
  • Cross-Functional Collaboration: Collaborate with other departments to resolve customer issues and improve overall customer experience.

You will also be responsible for analyzing customer feedback and making recommendations for process improvements.



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