Operational Controls Analyst

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

Pioneering Excellence in Operational Risk Management.

As a Testing Analyst at American Express, you'll be part of a pioneering team that's driving innovation in operational risk management. This role plays a critical part in ensuring that our services meet the highest standards of quality, security, and regulatory compliance.

You'll work closely with Control Management Teams, Compliance, and Business Leaders to design and implement effective testing and control frameworks. Your expertise will help us stay ahead of industry trends and maintain our commitment to excellence.

Key Responsibilities:

  • Develop and maintain testing plans, test cases, and documentation to support implementation of First Line of Defense (1LOD) operational risk responsibilities.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
  • Analyze data to identify trends and areas for improvement, providing actionable insights to stakeholders.

Required Skills:

  • Fluency in English and Japanese (JLPT N2 or above) with strong analytical and problem-solving skills.
  • Experience working with audit, compliance, operational risk/control functions is preferred.
  • Proficiency in MS Excel, Sharepoint, Word, Powerpoint, and experience with TLS and Acquisitions (ICS, GCS, GMNS).
  • Demonstrated ability to build strong relationships with business partners and leadership teams.

Benefits:

  • Competitive base salaries and bonus incentives.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid or onsite arrangements depending on role and business need.
  • Generous paid parental leave policies.
  • Free access to global on-site wellness centers staffed with nurses and doctors.


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