Global Customer Service Excellence Specialist
16 hours ago
We are seeking a skilled Customer Service Excellence Specialist to join our team. As a key member of our Service Excellence team, you will be responsible for assessing and enhancing the quality and effectiveness of customer service interactions.
Key Responsibilities:- Conduct transaction monitoring to analyze customer service calls' content and evaluate the success of interactions.
- Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information.
- Implement measures to assess the effectiveness of customer service interactions and define evaluation criteria, scorecards, and performance metrics.
You will work closely with cross-functional teams to identify areas for improvement and contribute to the development of training programs, workshops, and coaching sessions.
-
Global Support Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full timeSutherland Global is seeking a highly motivated Global Support Specialist to join our team. As a key member of our support team, you will be responsible for providing excellent customer service and supporting a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with...
-
Commerz Global Service Solutions IT Analyst
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeAbout Us: Commerz Global Service Solutions is a leading provider of innovative technology solutions for the financial industry. Our company values collaboration, innovation, and customer satisfaction. As a Trade Finance Test Specialist, you will be part of a dynamic team that strives to deliver exceptional service and quality to our clients. In this role,...
-
Customer Service Excellence Specialist
10 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kongsberg Maritime Full timeKongsberg Maritime is seeking a highly skilled Customer Service Excellence Specialist to join its Customer Services Operations Excellence team. In this role, you will play a pivotal part in ensuring customer satisfaction and optimizing the utilization of engineers.The position reports to the Operations Manager in Kongsberg Malaysia.*Key Responsibilities:*As...
-
Entry Level Banking Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob DescriptionWe are seeking an Entry Level Banking Specialist to join our team at Commerz Global Service Solutions. The ideal candidate will have a strong understanding of banking and finance principles and a passion for learning and development.Main Responsibilities:Assist in the preparation of reports and presentations.Develop skills in financial...
-
Customer Service Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full timeJob OverviewAs a Customer Service Specialist at Shangri-La Shared Services Sdn Bhd, you will have the opportunity to provide world-class customer service to our global clients. This role is ideal for individuals who are passionate about delivering exceptional service and are fluent in Mandarin and Cantonese.You will be part of a dynamic team that operates...
-
Global Customer Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeWe're on the hunt for a highly motivated Global Customer Support Specialist to join our team at Trip.com Group. As a Customer Advisor, you will be responsible for supporting our customers' travel needs, providing exceptional customer service, and contributing to the success of our team.You'll be working in a fast-paced environment, communicating with...
-
Trade Finance System Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob Description: Commerz Global Service Solutions is seeking a highly skilled Trade Finance Test Specialist to join our team. This role will be responsible for providing first and second level system support for various trade finance relevant operating systems, including Dispatching, Sharepoint, Codoka, DMS, Trade AI, and PHX. As a Trade Finance Test...
-
Customer Service Excellence Manager
16 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full timeNirvana Asia is one of the largest global medical device companies in the world.We are seeking a highly skilled Customer Service Excellence Manager to join our team. In this role, you will be responsible for leading technical account management and operations management functions.Your responsibilities will include:Owning strategic customer oversight and...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Sutherland Global. As a key member of our client support team, you will provide exceptional service to our clients across various channels.
-
Expert Accounts Payable Manager Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeAbout the RoleWe are seeking a skilled Accounts Payable Senior Specialist to join our team at Commerz Global Service Solutions. The ideal candidate will have experience in an Expense Management / Accounts Payable department and possess excellent analytical and problem-solving skills.5+ years experience in Expense Management / Accounts Payable...
-
Global Trade Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BDP International Full timeRole SummaryWe are seeking a highly skilled and experienced Global Trade Specialist to join our team at BDP International. As a Global Trade Specialist, you will be responsible for developing and implementing global trade strategies, managing relationships with customs brokers and other government agencies, and analyzing data to drive business decisions.Key...
-
Financial Services Specialist
10 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeWe are seeking a highly skilled Financial Services Specialist to join our team at AEON Credit Service (M) Berhad. This role involves resolving customer disputes and fraud cases for financial services.Job DescriptionEnsure timely reporting of fraudulent transactions to MasterCard SAFE, Visa Fraud Reporting (FRS), and Bank Negara Malaysia (BNM).Resolve...
-
Order Configuration Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SAS - Global Full timeWe are looking for an experienced Order Configuration Specialist to join our team at SAS - Global. In this role, you will be responsible for managing and configuring order fulfillment processes to ensure efficient, accurate and timely delivery of products to customers.You will work closely with internal teams to provide optimum account management,...
-
APAC Customer Service Excellence Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full timeWe are looking for a highly skilled and experienced professional to lead our customer care efforts in the APAC region.The ideal candidate will have a proven track record of improving customer satisfaction and driving business results through effective customer service strategies and process improvements. This role involves collaborating with various...
-
Financial Services Trainee
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Financial Services Trainee to join our team at Commerz Global Service Solutions. The ideal candidate will have a strong understanding of financial services and a passion for learning and development.Main Responsibilities:Support the Due Diligence Team in ensuring compliance with regulatory...
-
Customer Service Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MVC Resources Full timeJob DescriptionWe are seeking a Customer Service Specialist to join our team at MVC Resources. In this role, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues promptly.Key AccountabilitiesProvide outstanding customer service, responding to customer inquiries and resolving issues...
-
Service Delivery Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Asia Global Advisory Full timeAbout the RoleWe are looking for a Customer Service Officer to provide prompt and easy engagement of professional medical services to fulfill the needs of our patients, payers, and corporate partners.Your key responsibilities will include:Aiding with enquiries, medical referrals, specialist appointments, admissions (including evacuation), and other support...
-
Global Markets Expert
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full timeAbout Sperton Global ASWe are a financial institution dedicated to innovation and excellence in global markets. Our Technology and Operations function comprises five teams of specialists, working together to leverage technology and enhance our banking services.Job SummaryThis role requires an experienced professional to work on our Murex VaR module...
-
Senior Energy Markets Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia S&P Global, Inc. Full timeAbout the Role:As a Senior Energy Markets Specialist, you will play a crucial role in developing and maintaining relationships with key global accounts in the energy sector.S&P Global Commodity Insights is a leading provider of essential intelligence for the global energy and commodities markets. We bring clarity and transparency to our customers, enabling...
-
Tax Services Associate
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Global Full timeCompliance and Taxation SpecialistThis role involves handling tax compliance matters for medium and large-sized companies and individual cases, ensuring accurate and timely tax obligations.Main ResponsibilitiesCollaborate with tax authorities and clients to address tax-related issues.Work closely with colleagues to achieve project goals and deliver...